Grievance & Whistleblower Policy and Procedures

At The River Overseas Pvt. Ltd., we are committed to upholding ethical business practices and actively preventing all forms of hidden labour exploitation including forced labour, threats or intimidation, illegal fee collection, bribery, financial fraud, and the unauthorized involvement of third-party agents or sub-agents.

We ensure that all recruitment and service activities are conducted directly through our responsible staff, with full transparency and integrity. Our management and compliance teams regularly monitor operations to detect and prevent misconduct, and all personnel are trained to recognize and report unethical practices.

We encourage all employees, customers, and suppliers to raise concerns, report misconduct, or share suggestions through safe and confidential channels including anonymous reporting. All complaints and whistleblower reports are treated with strict confidentiality, and no retaliation is tolerated.